Last Updated: March, 2026.
Carlos Pharmaceuticals Ltd. (“Carlos”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal data with transparency, integrity, and in accordance with applicable laws, including the Nigeria Data Protection Act.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or engage with us as a customer, distributor, institutional partner, or stakeholder.
1. Information We Collect
We may collect the following categories of information:
a. Personal Information
Full name
Email address
Phone number
Organization or company name
Job title or role
b. Business & Transactional Information
Distributor or institutional inquiry details
Product interests and order-related information
Communication history
c. Technical Data
IP address
Browser type and version
Device information
Pages visited and interaction data
2. How We Use Your Information
We use your information to:
Respond to inquiries and provide customer support
Process distributor or institutional requests
Provide product, compliance, and company information
Improve website performance and user experience
Maintain security, integrity, and regulatory compliance
Communicate updates, where appropriate
3. Legal Basis for Processing
We process your data based on:
Your consent
Performance of a contract or pre-contractual request
Compliance with legal and regulatory obligations
Legitimate business interests, including improving our services
4. Sharing of Information
We do not sell your personal data.
We may share information with:
Internal teams and authorized personnel
Service providers (e.g., hosting, analytics, communication tools)
Regulatory authorities where required (including National Agency for Food and Drug Administration and Control (NAFDAC) or other applicable bodies)
Professional advisors (legal, compliance, or audit)
All third parties are required to handle your data securely and lawfully.
5. Data Security
We implement appropriate technical and organizational measures to protect your data against:
Unauthorized access
Loss or misuse
Alteration or disclosure
While no system is completely secure, we maintain safeguards aligned with industry best practices.
6. Data Retention
We retain personal data only for as long as necessary to:
Fulfill the purposes outlined in this policy
Comply with legal and regulatory requirements
Support audit and compliance obligations
7. Your Rights
Under applicable data protection laws, you may have the right to:
Access your personal data
Request correction or updates
Request deletion (where applicable)
Object to or restrict processing
Withdraw consent at any time
To exercise these rights, contact us using the details below.
8. Cookies & Tracking
Our website may use cookies and similar technologies to:
Improve functionality
Analyze traffic and usage
Enhance user experience
You can control cookie preferences through your browser settings.
9. Third-Party Links
Our website may contain links to third-party platforms. We are not responsible for the privacy practices of those websites.
10. Updates to This Policy
We may update this Privacy Policy periodically. Updates will be reflected with a revised “Last Updated” date.
11. Contact Us
For questions or data-related requests:
Carlos Pharmaceuticals Ltd.
Email: info@carlospharma.com
Phone: +234 (0) 708 867 7427
Address: KM 15 Goodluck Jonathan Bypass, Calabar, Cross River State, Nigeria